The what and the how: A pilot study of feedback from service providers and consumers about service development in new urban mental health hub
Publication Details
Wilhelm, K.,
Short, B.,
Chiem, L.,
Son Hing, M.,
Schiavuzzi, F.,
Evans, S.,
Taylor, M.,
&
Grant, P.
(2023).
The what and the how: A pilot study of feedback from service providers and consumers about service development in new urban mental health hub.
Australasian Psychiatry, Early View (Online First).
Abstract
Objective
An inner-city hospital purchased a local hotel to provide support, digital engagement, skill development groups and referrals to partner agencies. Being aware of the hotel’s importance to the local community, we sought feedback on a model of care relevant to perceived gaps and needs in support for mental health.Methods
Four online focus groups included healthcare professionals, nominated opinion leaders from local Non-Government Organisations (NGOs), consumers and carers to reflect a range of views. Focus group data were qualitatively analysed.Results
Participants made useful suggestions about WHAT educational, preventative and therapeutic services were needed. They emphasised the importance of HOW people engage with the service, the balance between accessibility and security. Other themes included targeting people with limited health literacy, integration with existing services, building on site heritage and ongoing evaluation of objectives and needs.Conclusions
This pilot study demonstrated clear support for providing safe and welcoming access to services, with resources and access to services to improve their health and wellbeing built on principles of social justice and inclusion. Participants had constructive ideas of what was needed, and ongoing patient and public research is anticipated.Link to Publisher Version (URL)
