Patient satisfaction is an important patient-focussed indicator of the quality of physiotherapy care. We have completed an evaluation of patient satisfaction with musculoskeletal physiotherapy in Australia using the 20-item MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS). In this paper we report on factors that influence patient satisfaction in this cultural context.
Hush, J., Yung, V., Mackey, M., Wand, B., Adams, R., Nelson, R., & Beattie, P. (2011). What factors determine patient satisfaction with musculoskeletal physiotherapy care in Australia? Poster presented at the World Physical Therapy 2011 Congress. Amsterdam, Netherlands.