Hush, J., Yung, V., Mackey, M., Wand, B. M., Adams, R., Nelson, R., & Beattie, P. (2011). What factors determine patient satisfaction with musculoskeletal physiotherapy care in Australia?. World Physical Therapy 2011.
Patient satisfaction is an important patient-focussed indicator of the quality of physiotherapy care. We have completed an evaluation of patient satisfaction with musculoskeletal physiotherapy in Australia using the 20-item MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS). In this paper we report on factors that influence patient satisfaction in this cultural context.