Book Review: Improving the student experience: A practical guide for universities and colleges, edited by Michelle Morgan
McNaught, K. (2012). Improving the student experience: A practical guide for universities and colleges, edited by Michelle Morgan [Book Review]. Higher Education Research and Development, 31(5), 750-752. doi:10.1080/07294360.2012.685241
In my view, the most valuable components of the book are those chapters that provide a basis for educators concerned with the scholarship of teaching and learning to devise questionnaires that they can use for both formal and informal feedback. Standard questionnaire samples and the item bank in Chapters 3 and 4, and a particularly useful Appendix on advanced statistical methods for teaching evaluation data, are of most interest and value. In fact, I have been inspired to improve the feedback mechanisms I use to ensure greater reliability and validity in the feedback. The statistical guidelines will be useful in that context. In addition, there is a rich bibliography provided of references cited in the text. It provides the theoretic substantiation for the arguments made by the authors as well as a valuable resource for further reading and understanding of the topic. Kember and Ginn’s handbook is to be welcomed as a valuable contribution to the advancement of improved evaluation of teaching and learning in Australasian tertiary institutions.