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List of Tables
2.1 Shopper typologies...16
2.2 The measurements of emotions in customer satisfaction.51
5.1 Characteristics of respondent (by percentage)..86
5.2 Reliability of measures using Cronbachs Alpha..89
5.3 Rotated component matrix of shopping motivation for Perth sample..93
5.4 Rotated component matrix of shopping motivation for Surabaya sample95
5.5 Rotated component matrix of OSL for Perth sample98
5.6 Rotated component matrix of OSL for Surabaya sample.99
5.7 Rotated component matrix of store atmosphere for Perth sample......101
5.8 Rotated components matrix of store atmosphere for Surabaya sample..103
5.9 Rotated component matrix of cognitive response for Perth sample...105
5.10 Rotated component matrix of cognitive response for Surabaya sample.......106
5.11 Rotated component matrix of satisfaction for Perth sample.107
5.12 Rotated component matrix of satisfaction for Surabaya sample......108
5.13 Rotated component matrix of repatronage intention for Perth sample.109
5.14 Rotated component matrix of repatronage intention for Surabaya sample..109
5.15 Regression of the perception of store atmosphere on shopping motivations...111
5.16 Regression of the perception of store atmosphere on shopping motivations in Perth standardized beta weights and standard errors.112
5.17 Regression of the perception of store atmosphere on shopping motivations in Surabaya standardized beta weights and standard errors...116
5.18 Regression of the perception of store atmosphere on OSL...119
5.19 Regression of the perception of store atmosphere on OSL in Perth standardized beta weights and standard errors..120
5.20 Regression of the perception of store atmosphere on OSL in Surabaya...122
5.21 Regression of the perception of store atmosphere on OSL in Surabaya standardized beta weights and standard errors..122
5.22 Regression of cognitive response on shopping motivations.....124
5.23 Regression of cognitive response on shopping motivations in Perth standardized beta weights and standard errors..125
5.24 Regression of cognitive responses on shopping motivations in Surabaya standardized beta weights and standard errors..126
5.25 Regression of cognitive response on OSL ...128
5.26 Regression of cognitive response on OSL in Perth standardized beta weight and standard error.129
5.27 Regression of cognitive responses on OSL in Surabaya standardized beta
weights and standard errors..129
5.28 Regression of cognitive response on the store atmosphere .131
5.29 Regression of cognitive response on the store atmosphere in Perth standardized beta weights and standard errors..132
5.30 Regression of cognitive responses on the store atmosphere in Surabaya standardized beta weights and standard errors..132
5.31 Regression of the store patronage satisfaction on cognitive response .135
5.32 Regression of the store patronage satisfaction on cognitive response in Perth standardized beta weight and standard errors...136
5.33 Regression of the store patronage satisfaction on cognitive responses in Surabaya standardized beta weights and standard errors...137
5.34 Regression of the store patronage satisfaction on store atmosphere ....137
5.35 Regression of the store patronage satisfaction on store atmosphere in Perth standardized beta weights and standard errors..138
5.36 Regression of the store patronage satisfaction on the store atmosphere in Surabaya standardized beta weights and standard errors...139
5.37 Regression of repatronage intention on the store patronage satisfaction .140
5.38 Regression of repatronage intention on the store patronage satisfaction in Perth standardized beta weight and standard error..141
5.39 Regression of repatronage intention on the store patronage satisfaction in Surabaya standardized beta weight and standard error..141
5.40 Summary of the findings for the first hypotheses.....143
5.41 Summary of the findings for the second hypotheses....144
5.42 Summary of the findings for the third hypotheses....145
5.43 Summary of the findings for the fourth hypotheses..145
5.44 Summary of the findings for the fifth hypotheses........146
5.45 Summary of the findings for the sixth hypotheses146
5.46 Summary of the findings for the seventh hypotheses...147
5.47 Summary of the findings for the eight hypotheses...147
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